• Linstone is committed to developing good customer relations and encouraging you to have real input and influence in decisions affecting your home.

• We attempt to encourage tenants to have a real input and influence in decisions affecting their homes. As an organisation that is locally based and managed by a tenant-led management committee, Linstone recognises the importance of community involvement and participation in providing effective services which are more responsive to the local needs of an area.

• Having sought the opinion of service users and reviewed our existing participation methods we have now developed a set of aims and objectives for effective participation. These objectives should assist the Association in meeting our Tenant Participation aims and ensuring that we allow service users the opportunity to participate fully in the organisation.

• To ensure that Tenant Participation influences all aspects of the Association’s service delivery and development to achieve the highest possible standards.

• To ensure that all staff and committee members understand and are committed to the concept of Tenant Participation.

• To raise awareness of our commitment to Tenant Participation amongst our service users.

• To ensure that the Association has service users at the core of everything that we do.

• To encourage Equal Opportunities and eliminate any forms of discrimination. We will attempt to ensure that tenants, residents and service users are not excluded from actively participating on the grounds of sex or marital status, race, ethnic origin, disability, sexual orientation, age, or any other personal attributes, including beliefs and opinions, such as religious beliefs or political opinions.

• Legislative requirements allowing, to involve tenants, residents or service users before formulating any policy in order for consultation to start with a “blank” agenda. This will alleviate any concerns that the landlord is guiding the participation to meet its own agenda.

• To ensure that everyone who contributed to the consultation process is informed of the decision(s) reached following the consultation exercise.

• To prioritise the Association’s policy review timetable dependent on the level of participation required by service users and develop a framework for policy and procedural consultation.