Our Customer Care Policy specifically details the service delivery which you can expect from every member of Linstone’s staff.

We aim to:

- Strive continuously to improve the service we offer.
- Listen to customers’ views.
- Define clearly the standards which we will employ to achieve these aims.
- Ensure equal access to our services for all customers.
- Provide all customers with good access to Linstone particularly in terms of information.
- Ensure that staff are highly trained and have devolved responsibility to make decisions.
- Operate with integrity in an open and honest way.

We have set ourselves a number of standards to ensure that we meet these aims and objectives. These relate mainly to how we will deal with customers in their home; in the office; on the telephone and when we receive written correspondence.

Please e-mail Linstone if you would like more detailed information on these standards or our Customer Care Policy in general. We can provide a copy of our full Customer Care Policy if you wish.