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Repairs » Repair Categories We categorise repairs depending on their urgency. Listed below are the categories, target response times and examples of the type of repairs that fall into each category. EMERGENCY Target response: 2 hours to make safe. Target completion: 24 hours to restore service. This category covers repairs which are necessary to: - Prevent serious damage to the fabric of the building. Some follow up work may be required under the URGENT or ROUTINE categories. URGENT Completion target: 3 working days This category covers repairs which if left unattended would seriously affect the comfort or convenience of the occupier or the normal use of the property. ROUTINE Completion target: Electrical works - 5 working days This category covers the majority of other repairs which Linstone is responsible for and which do not seriously affect the occupiers’ enjoyment of their home. * Some items which have to be purpose made or specially ordered may take longer. The Association also has a non-critical category for repairs. This is for work
which is safe to leave meantime and can most cost effectively be carried out
as part of a larger contract or under different weather conditions. |
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Linstone: Your First Choice
Housing Provider - Ensuring - Quality through Investment, Customer Participation and Partnership ©2006 Linstone Housing Association Register of Friendly Societies No 2524R(S) Communities Scotland Registered No HEP 299 Recognised as a Scottish Charity No SCO 27454 |
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