The Right to Repair scheme gives Linstone specific timescales to respond to specific jobs. These vary between 1 and 7 days. If our contractor fails to respond, the Tenant is entitled to instruct another listed contractor to carry out the work and is entitled to compensation payment from the landlord.

Qualifying repairs up to a value of £350 include:

1 DAY

- Blocked or leaking drains/soil stacks/sinks, baths, wcs where there is no other wc in the house.
- Complete loss of electrical power.
- Loss or partial loss of gas supply.
- Unsafe power or lighting socket or electrical fitting.
- W.C. not flushing (if no alternative).
- Loss or partial loss of space/water heating (if no alternative).
- Insecure external window/door/lock.
- Blocked flue to open fire/boiler.
- Significant leak or flooding from water or heating pipes, tanks or cisterns.
- Unsafe access path or step.
- Loss of water supply.

3 DAYS

- Partial loss of electrical supply.
- Partial loss of water supply.
- Unsafe timber flooring/stair tread/handrail/banister.

7 DAYS

- Mechanical kitchen or bathroom fan not working.
Alternative contactor

If a repair that is designated within the ‘Right to Repair’ category is not completed on time, you have a right to instruct our alternative contractor. The details of the current alternative contractor are as follows:

CALEDONIAN ALL TRADES Tel: 0141 570 4500

Please note that if you fail to give access to allow the repair to be inspected or carried out, your rights to instruct an alternative contractor, and be paid compensation, will cease to apply.

Compensation

If we fail to complete your repair within the stated timescale, you have a right to compensation. The Association checks on a monthly basis to see if any qualifying repairs have fallen outwith timescale and makes any appropriate payments direct to tenants. However, if you think you are entitled to compensation and you have not received a compensation payment from us within 4 weeks of when the repair was due to be completed, please contact the Association.

Where you are eligible for compensation, the Association shall pay you compensation calculated as follows:

(a) £15 flat rate , plus
(b) £3 for every working day, the repair is overdue.

The maximum payment will be for £100.

If you are in rent arrears, any compensation that is due to you will be offset against your rent arrear.

If you have any queries regarding this, please contact this office.