There are around forty staff currently employed by the Association. The majority of these are office based, but a small number work on our estates as Caretakers and Sheltered Housing Support Staff.

Our office staff are divided into four main Departments:

Corporate Services
Housing Management
Technical
Finance

The Chief Executive and the Directors/Manager are responsible for ensuring that Linstone provides you with an efficient, helpful and high quality service.

We have four separate departments under the overall direction of our Chief Executive, Adele Fraser.

Chief Executive: Adele Fraser

These Departments are as follows;

CORPORATE SERVICES
Director: Gary Dalziel

This department is responsible for providing the front line contact for customers telephoning or calling at the office in person.

The Customer Service Team's main functions involve taking all payments from tenants and residents, processing housing application forms, and general advice. The intention is that by one team dealing with the majority of enquiries the Association receives, it should minimise the requirement to pass you onto another staff member.

As well as managing the Customer Service Team the Director of Corporate Services is responsible for a wide range of organisational functions including IT, day to day human resources, Health and Safety, Wider Role, Tenant Participation Strategy, Membership of the Association, Customer Care and Satisfaction, Marketing and Public Relations.

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HOUSING MANAGEMENT
Director: Jacqui Baxter

This Department is responsible for the provision of our Housing Management and Housing Support services. The day to day management of the team of Housing Officers and Housing Assistants is carried out by our Housing Services Manager, Jacqui Buchanan.

The department is responsible for the provision of estate services to residents which includes rent arrears control and advice, dealing with neighbour disputes, tenant participation, allocation of properties and estate management. This team are often the link between residents within our estates and the Association. The relationships developed between residents and your Housing Officer plays an important part in our work.

The department is also responsible for the provision of a sheltered service provided to approximately 70 properties in Newton Street and Glen Street, Paisley and Walkinshaw Street, Johnstone.

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PROPERTY SERVICES
Director: David Adam

This department is responsible for all the Associations repairs, cyclical maintenance and improvement programmes. The department also has responsibility for any developments such as new build or refurbishment projects.

The main functions of this department include issuing all repairs, managing gas safety, arranging/monitoring, cyclical and improvement contracts, conducting surveys on all properties, empty house repairs, and repairs inspections.

Also under the management of the Technical Services Director are 3 caretakers. These caretakers are based in Kintyre Avenue, and Asbury/Belmar court in Linwood and Corseford, Johnstone.

They ensure that these maisonette blocks and multi-storey flats are maintained to a high standard.

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FINANCE
Manager: Gerry Shepherd

This department is responsible for all aspects of financial operations.  The main functions include budgetary controls and preparation, managing the Associations income and expenditure, payroll, payment of supplier invoices, managing the Associations cashflow, Right to Buy sales, our factoring and estate manager service to owner occupiers, insurance and managing all payments made to the Association.

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